All orders are taken subject to goods being unsold and to crop failure.

Every effort is made to supply all plants true to name and in a healthy state. In the event of any defect our liability will be limited to the invoice value of the affected plants.

Goods will be invoiced at the price ruling at the time of delivery. We reserve the right to increase the prices of plants and delivery costs should circumstances make this necessary.

VAT is included in the website price. Our VAT number is 456 2609 39.

Damage or shortage in transit must be reported to us by email or in writing within 3 days of delivery and the damaged goods retained for our inspection.

We regret that our nursery is not open for visiting customers.

EU Plant passport number UK/EW 105239 ZPa2

PRIVACY POLICY

Plants for Small Gardens is committed to ensuring that your privacy is protected.

When do we collect information about you?
When you place an order with us we will collect information from you – name, address, phone number, email address - to enable us to process your order, deal with any queries and contact you about the delivery.
Payment through our website is made through a partner company and we do not have access to your payment card details.

How do we use this information?
In processing your order, we will share your name, address, email and/or phone number with Parcelforce, DPD Local and other couriers to arrange delivery of that order.
We may also retain your details for administrative purposes as required by law.
We will retain information regarding orders for the period of time legally required for the routine running of our business.

Marketing
We will not send you any direct marketing information unless you have signed up for our newsletter. If you do sign up for our newsletter, you may opt-out at any time by clicking the ‘unsubscribe’ button at the bottom of the email.
We will not share your information for marketing purposes with third parties.

Links to other websites
Our privacy policy relates only to our website. When following links to other websites, please read their own privacy policies.

Security
Under the General Data Protection Regulations (GDPR) 2018, we are legally obliged to ensure that the information you provide us with is only used for the purpose for which it was requested, and that it is kept securely. We have implemented physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Privacy policy changes
We review our privacy policy regularly and updates will be posted in this webpage.
This update was posted on 24th May 2018.

How to contact us
Please contact us if you have any queries about our privacy policy or the information we hold about you by email (click here for the link)
or write to us at Plants for Small Gardens, Goosegate, Bridford, Exeter EX6 7LW



REFUND AND CANCELLATION POLICY

You have the right to cancel the order up to and within 7 days of reciept of goods, by notifying us by email or in writing. If the goods have been delivered you must return them to us immediately in their original condition. You are responsible for the costs of returning these items and responsible for them until their safe return. For your protection we recommend you use a recorded delivery service when returning the goods. If the customer cancels an order they shall be responsible for all bank charges and costs in processing the order and the refund.

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